Micro-mobility, technology during disasters, and concerns over health monitoring apps

We are chatting about micro-mobility, using technology during disasters, concerns over health monitoring apps, and contrasting customer service.  E-scooters have disrupted the transportation business around the globes and caught many off guard as to the grand success of these services. To assist with connectivity during disaster relief, a new tethered drone called a Flying COW (cell on wings), has been deployed on the beaches of Florida.  There is growing concern in the health provider and medical profession of the dangers of users relying too heavily on their health monitoring apps due to their inability to provide accurate, reliable, and consistent data.

E-Scooters Came Out of Nowhere!

At the start of 2018, many in the technology sector were looking at autonomous vehicles, electric vehicles, and 5G connectivity to disrupt the transportation industry.  Not too many analysts saw electric scooters as the next big thing in city transport opportunity. Companies like Lime and Bird have surged to serving well over 10 million scooter rides for users.

  • Cities and municipalities are struggling to adapt to the rapid use of e-scooters
  • Some riders are causing safety hazards by not obeying traffic rules and laws
  • Electric transport offers a greener, equitable, and reliable mode of transport for millions
  • A once tech oddity has turned into a global power in revolutionizing in-town mobility

Technology Assists Residence in Dealing with Disaster

When natural disaster strikes, connectivity is one of the most critical function for first responders, residence, emergency response, and friends and family of disaster survivors.  AT&T introduced a Flying COW – “cell on wings” – a tethered drone that provides highly secure data connection via fiber to customers in an area of approximately 40 square miles.

  • Connection provides residents to make calls, text messaging, and data service
  • Considerably larger than a standard drone, this COW has a wingspan on 5 feet
  • Google Street View providing ‘Rebuild’, scanning areas for disaster damage
  • Google’s data can assist residents, emergency response on the state of property

Why Monitoring Apps Raise More Questions than Answers

The latest Apple Watch Series 4 is just the next of hundreds of health monitoring apps that are providing their users with data associated with health rate analysis.  The problem is that many health professionals (including cardiologists and medical professors) are urging users to not make judgements based on this historically inaccurate information collection.

  • Health apps may raise the anxiety and concerns for patients where there is no concern
  • Doctors are seeing spikes in ER, urgent care, and appointment due to fitness devices
  • Some apps, such as Skin Scan, showed a diagnostic success rate from 7% to 98%
  • Heart, diabetic, skin, and blood pressure apps are proving to be less than reliable

Support – Compare and Contrast

Man, customer support and customer care can be the most rewarding and most frustrating component of technology.  Steve shares his latest frustration with a few tech firms where their priorities on customer relations could not be further apart.  In one hand, some firms maintain service as a core principle. In the other, some companies have completely forgotten about us.

  • We believe some firms don’t care because we are truly stuck using their products
  • Stringing customers along for days is an acceptable business practice
  • Do businesses understood that customer service drives future customer purchases
  • Consumers drive the conversation with the power of word of mouth

Resources & Links

“Micro-mobility”, rapid growth of e-scooters

Cell on Wings Drone

Health Apps Gone Wild

Concern from Medical Professionals

Apple Watch 4 “Cleared”, not Approved

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