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Failing customer service, Human resources and technology, Windows 7 vs. Snow Leopard pricing
News, tips and information impacting your life through technology.
Show Notes Episode 3
News Flash
* iPhone 3Gs – June 19th
* iPhone firmware 3.0 released
* Snow Leopard – September 2009 release – $29.00 upgrade
* New Mac Book Pro’s – 13, 15, and 17 inch available
* Microsoft releases Security Essentials Beta
Show Topics
Best Buy leaks Windows 7 upgrade pricing Windows 7 vs. Snow Lepaord upgrade pricing and competition.
Microsoft Code Name Morro – Microsoft Security Essentials will be free and provides protection against viruses and spyware, including Trojans, worms and other malicious software. What are the impacts to Symantec and McAfee?
What has happened to Customer Service and Tech Support?
Overall Experiences and customer satisfaction has been on a decline for a decade.
Examples
* iHome
* TomTom
* Blackberry Bold
Social Media vs. traditional Media – With the events currently in Iran, social media platforms are the other methods of communications due to the governments blocking of traditional media. Will traditional media and social media reverse roles in the future?
Questions from Winforums.com
Email Question: What is the easiest distro of linux to get into
Answer: ubuntu
Question: Opening new tabs in Internet Explorer 8 is it painfully slow or sometimes doesn’t open the default web page.
Answer: Some security application are prohibiting the registration of actxprxy.dll during the IE 8 upgrade process. To fix from the “start” “run” command, enter regsvr32 actxprxy.dll and reboot PC.
Discussion of the cast
Special guest Ryan Rudgers: How has technology changed or influenced the face of Human Resources in the work place.
* Recruitment
* Organizational Policy
* Benefits Administration
* Training / Workplace Safety & Security
Tip or site of Interest
Mikee – JING
Steve – Microsoft videos and tutorials
Ryan – Verify employment legality
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Items babies will never know and Verizon iPhone
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Things that 2011 babies will never know about. Verizon introduces the iPhone into their family of phones.
Show Notes
1. Things Babies Born in 2011 Will Never Know
Think back 15, 20, or 25 years…have you ever wondered if there were things that we never knew about or how important they were to someone else. Well in 2011, items such as video tape, paper maps, dial-up Internet, travel agents and wired phones will be things of the past. Listen as we chime in on items that will be obsolete soon and discuss items that will stand the test of time.
2.Mac App Store
The Mac App store is an excellent addition to Apple OS family. We find out who’s been doing their research and who hasn’t this week as we open up the Mac App Store. The App Store opens up a host of new opportunities for Mac users and could prove to be very financial healthy for Apple and 3rd party developers.
3.Verizon iPhone announcement, Details, & AT&T Response
This week brought several comments about the iPhone joining the Verizon network. After Verizon missed its opportunity a few years back, Verizon is set to make a splash in the cell business with the iPhone. Verizon has a strong 3G network and was rated the 2nd best cell phone carrier domestically in 2010. We hope the move is beneficial to the consumer and not just the pocketbooks of these companies.4.CES overview
First, thank you to all our listeners who tuned into our live CES 2011 stream. Please send us your thoughts on CES 2011. What is your favorite announcement from this year’s events? Were you disappointed or expected something else? Send us your thoughts at feedback@wotmn.tv. Thanks listeners!5. iTunes: I’m not happy!
Steve is fuming over his recent interaction with the support of iTunes, as any rational person would be. Receiving forum posts from 2006 as a form of support is neither sufficient or professional in our eyes. Dave puts in his two cents and is not surprised by the lack of support. Apple misses the mark big-time this week. -
L’Oreal Buys Augmented Reality Company, Chrome’s HTTPS Default Setting, and New iPhone Features
We dive into what the General Data Protection Regulations (GDPR) are and how it is affecting companies, benefiting consumers, and changing the definition of personal data. L’Oreal, the French health and beauty giant, is adapting their digital strategy to include augmented reality to allow their customers the ability to virtually try-on makeup and hair products. The United States’ Senate passed a resolution to reinstate the Open Internet Order, with little hope of it moving forward. Google has made the decision to transition Chrome to the default HTTPS setting in September and October. Finally, iOS 12 was announced and new features such as Siri Shortcuts, Measure, Screentime, and Group FaceTime are here.
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Family Portraits With 3-D Printing
Apple is staging for their October 16th announcement, while Amazon is planning an opening of the first brick-and-mortar store. We have some cool news about the latest in family portraits, involving 3-D printing. Finally, we discuss how technology influences our bedtime hours.