Failing customer service and human resources

Failing customer service, Human resources and technology, Windows 7 vs. Snow Leopard pricing

News, tips and information impacting your life through technology.

Show Notes Episode 3

News Flash

*  iPhone 3Gs – June 19th
*  iPhone firmware 3.0 released
*  Snow Leopard – September 2009 release – $29.00 upgrade
*  New Mac Book Pro’s – 13, 15, and 17 inch available
*  Microsoft releases Security Essentials Beta

Show Topics

Best Buy leaks Windows 7 upgrade pricing Windows 7 vs. Snow Lepaord upgrade pricing and competition.

Microsoft Code Name Morro –  Microsoft Security Essentials will be free and provides protection against viruses and spyware, including Trojans, worms and other malicious software.  What are the impacts to Symantec and McAfee?

What has happened to Customer Service and Tech Support?
Overall Experiences and customer satisfaction has been on a decline for a decade.

Examples
*  iHome
*  TomTom
*  Blackberry Bold

Social Media vs. traditional Media – With the events currently in Iran, social media platforms are the other methods of communications due to the governments blocking of traditional media.  Will traditional media and social media reverse roles in the future?

Questions from Winforums.com

Email Question:  What is the easiest distro of linux to get into
Answer:  ubuntu

Question: Opening new tabs in Internet Explorer 8 is it painfully slow or sometimes doesn’t open the default web page.

Answer: Some security application are prohibiting the registration of actxprxy.dll during the IE 8 upgrade process.  To fix from the “start” “run” command, enter regsvr32 actxprxy.dll and reboot PC.

Discussion of the cast

Special guest Ryan Rudgers:  How has technology changed or influenced the face of Human Resources in the work place.

*  Recruitment
*  Organizational Policy
*  Benefits Administration
*  Training / Workplace Safety & Security

Tip or site of Interest

Mikee – JING
Steve  – Microsoft videos and tutorials
Ryan – Verify employment legality

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