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Failing customer service, Human resources and technology, Windows 7 vs. Snow Leopard pricing
News, tips and information impacting your life through technology.
Show Notes Episode 3
News Flash
* iPhone 3Gs – June 19th
* iPhone firmware 3.0 released
* Snow Leopard – September 2009 release – $29.00 upgrade
* New Mac Book Pro’s – 13, 15, and 17 inch available
* Microsoft releases Security Essentials Beta
Show Topics
Best Buy leaks Windows 7 upgrade pricing Windows 7 vs. Snow Lepaord upgrade pricing and competition.
Microsoft Code Name Morro – Microsoft Security Essentials will be free and provides protection against viruses and spyware, including Trojans, worms and other malicious software. What are the impacts to Symantec and McAfee?
What has happened to Customer Service and Tech Support?
Overall Experiences and customer satisfaction has been on a decline for a decade.
Examples
* iHome
* TomTom
* Blackberry Bold
Social Media vs. traditional Media – With the events currently in Iran, social media platforms are the other methods of communications due to the governments blocking of traditional media. Will traditional media and social media reverse roles in the future?
Questions from Winforums.com
Email Question: What is the easiest distro of linux to get into
Answer: ubuntu
Question: Opening new tabs in Internet Explorer 8 is it painfully slow or sometimes doesn’t open the default web page.
Answer: Some security application are prohibiting the registration of actxprxy.dll during the IE 8 upgrade process. To fix from the “start” “run” command, enter regsvr32 actxprxy.dll and reboot PC.
Discussion of the cast
Special guest Ryan Rudgers: How has technology changed or influenced the face of Human Resources in the work place.
* Recruitment
* Organizational Policy
* Benefits Administration
* Training / Workplace Safety & Security
Tip or site of Interest
Mikee – JING
Steve – Microsoft videos and tutorials
Ryan – Verify employment legality
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The Ticking IP Clock
he big news of the week was Apple’s WWDC. A host of new features were demonstrated in front of thousand of people in cloudy San Francisco. We breakdown the main points of iOS5 and what it means in regards to the industry standard.
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New KIndles Have Arrived
Amazon made some major moves in the market today by announcing four new Kindle products – an all new Kindle, Kindle Touch, Kindle Touch 3G, and Kindle Fire.
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Social Media – Your Feed Your Rules
We are diving into some interesting technology topics! Twitter announced their plans to conduct beta testing to allow users to control their replies and responses through filtering settings in an attempt to limit harassment and abuse. Windows 7 technical support and security updates ended this week, signaling the end of an era and the call to upgrade systems. Apple and the United States Department of Justice are at each other’s throats once again as they defend the work each one is doing related to a naval air station shooting.